Privacy Policy

1. General Information

This Privacy Policy explains how personal data is processed when you use the website engriva.lt, contact us, submit an inquiry, place an individual or business order, purchase products or services, or otherwise use the website’s features.

Data Controller:
Ernest Stefanovič, carrying out individual activity under certificate No. 4324324
Contact address: Naugarduko g. 31, Vilnius
Email: support@engriva.com
Phone: +370 660 66681

If you have any questions regarding the processing of your personal data, you can contact us using the details above.

2. What Data We Collect

Depending on how you use the website, we may collect the following personal data:

  • name and surname;
  • email address;
  • phone number;
  • company name;
  • inquiry or order details;
  • the message you submit;
  • files, photos, or other materials attached to your inquiry or order;
  • order and payment information;
  • delivery information;
  • technical data related to website use, such as IP address, device and browser information, usage statistics, and cookie preferences.

3. Purposes of Data Processing

Your personal data may be processed for the following purposes:

  • to respond to your inquiries;
  • to provide an offer or preliminary price estimate;
  • to manage individual and business orders;
  • to process purchases, payments, and refunds;
  • to arrange collection or delivery;
  • to communicate with you regarding files, materials, timelines, and other order-related details;
  • to ensure the operation, security, and improvement of the website;
  • to comply with legal obligations, including accounting and tax requirements;
  • to protect our rights and legitimate interests.

4. Legal Bases for Processing

We process your personal data based on one or more of the following legal grounds:

  • your consent;
  • the necessity to take steps prior to entering into a contract;
  • the necessity to perform a contract;
  • compliance with legal obligations applicable to us;
  • our legitimate interest in ensuring business administration, communication, website security, and service quality.

5. Sources of Data

We usually receive your data directly from you when you:

  • fill in the contact form;
  • fill in the custom order form;
  • submit a business or other inquiry;
  • send us a file, photo, or other material;
  • make a purchase on the website;
  • use the website and its features.

Certain technical data may also be collected automatically through cookies and similar technologies.

6. Who We May Share Data With

Your data may be shared only to the extent necessary for the provision of services, website operation, or compliance with legal obligations, for example with:

  • website hosting and technical maintenance providers;
  • website management system and e-commerce solution providers;
  • payment service providers, including Stripe, PayPal, card payment operators, and Apple Pay / Google Pay integrations;
  • shipping and delivery partners, including Omniva, LP Express, and DPD;
  • analytics, advertising, and tag management providers, if used, including Google Analytics, Google Tag Manager, Meta, and TikTok;
  • map or other integration providers, such as Google Maps;
  • legal, accounting, or public authorities where required by law.

Data is shared only to the extent necessary for the relevant purpose.

7. How Long We Keep Data

We retain personal data no longer than necessary for the purposes for which it was collected, or as required by law.

Planned retention periods:

  • inquiry data – 12 months from the last contact;
  • order and purchase data – 10 years, where required for accounting and transaction records;
  • files or photos attached to an order – 12 months after order completion, unless longer retention is necessary due to a dispute, warranty, or legal obligation;
  • consent records – for as long as the consent is valid, or as long as necessary to prove it;
  • cookie-related data – according to the lifetime of the specific cookie.

8. Your Rights

You have the right to:

  • be informed about the processing of your personal data;
  • access your personal data;
  • request correction of inaccurate or incomplete data;
  • request deletion of data where there is a legal basis for doing so;
  • request restriction of processing;
  • receive your data in a portable format where applicable;
  • object to processing where it is based on legitimate interest;
  • withdraw your consent at any time where processing is based on consent.

To exercise your rights, please contact us at support@engriva.com.

9. Complaints

If you believe that your personal data is being processed improperly, we encourage you to contact us first.

You also have the right to lodge a complaint with the State Data Protection Inspectorate of the Republic of Lithuania (VDAI):
L. Sapiegos g. 17, 10312 Vilnius, Lithuania
Email: ada@ada.lt
Phone: +370 5 271 28 04, +370 5 279 14 45

10. Cookies and Similar Technologies

The website may use necessary, analytical, functional, and marketing cookies or similar technologies.

Necessary cookies are used to ensure the website functions properly.
Analytical and marketing cookies may be used only after obtaining your consent where required, for example when using Google Analytics, Meta Pixel, or TikTok advertising tools.

More detailed information about cookies, their duration, and how they are managed will be provided in a separate Cookie Policy and in the cookie settings banner.

11. Transfers Outside the European Economic Area

Some of the service providers we use, such as payment, analytics, or advertising platforms, may process data outside the European Economic Area. In such cases, data is transferred only where appropriate safeguards required by law are in place.

12. Files and Materials Submitted by the Customer

If you submit files, sketches, photos, or other materials through the custom order form or by other means, this information is used only for inquiry evaluation, order fulfilment, and related communication.

If you plan to use your own material, its suitability is assessed in advance. Your submitted visual or technical material will not be used for any other purposes except those necessary for evaluating or fulfilling the order, unless otherwise agreed separately.

13. Automated Decision-Making

We do not make decisions based solely on automated processing, including profiling, that would produce legal effects concerning you or similarly significantly affect you.

14. Changes to This Policy

This Privacy Policy may be updated if our activities, services, legal requirements, or website functionality change.

The updated version will always be published on this page.

Last updated: 2026-03-23